Currently Based: Auckland, New Zealand
Phone: +64 027 529 7694
Date of Birth: 25th March 1983
Place of Birth: Brisbane, Australia
Nationality: Dual Australian / British citizen
Marital Status: Married
“The meeting of two personalities is like the contact of two chemical substances: if there is any reaction, both are transformed.” – Carl Jung
Work is an important part of my life – a source of energy, satisfaction and self-esteem. I enjoy working on projects and with people where there is a clear purpose and a drive to achieve something difficult, lasting and maybe just a little bit amazing. When there is something significant at stake, I take pride in being that someone who makes a crucial difference to ensure us every chance of success.
Over a rich and varied work history I have earned a reputation for clarity in thought, communication and action, delivered at all times with a commitment to proactive service and support.
I am resourceful, multi-skilled and a quick study, with a special talent for building and maintaining strong relationships based in trust and a commitment to shared values. I am excited by working at the intersection of technology, education and society and am at my best when working with a clear (if knotty) problem to solve, a great deal of autonomy and the support and resources necessary to succeed.
During the last 15 years I've been fortunate enough to work alongside some remarkable people doing incredible things – these experiences become part of me as I take them onward, as I hope my contribution becomes in some small way a part of the places and people I encounter.
Manager – Research systems and Performance
AUCKLAND UNIVERSITY OF TECHNOLOGY / Auckland
2017 – Present
I have recently taken up a new position in the Research and Innovation office at AUT with overall responsibility for the university's Performance Based Research Fund (PBRF) submission and with a brief to develop and maintain a world-class research systems environment over the next few years.
Project Manager – Research Platforms Migration Project
RESEARCH POLICY AND REPORTING OFFICER
BOND UNIVERSITY / GOLD COAST
2015 – 2017
I led an end-to-end project to review and replace the university's research technology platforms, anchored by the implementation of a new research information management system, Pure. This included an initial scoping study with engagement from Bond's research community and IT Services, and the implementation and pilot of a new form/workflow engine for business process management, WorkflowGen. The new solution was soft-launched in early 2017. I was the sysadmin for Pure and WorkflowGen and Bond's technical contact for ORCID and the legacy Research Master system.
In my day job as policy and reporting officer I was also responsible for analysing research data and producing various reports on research activity and performance for external and internal stakeholders, including supporting national assessment exercises such as HERDC and ERA.
TUTOR AND RESEARCH ASSISTANT
RMIT UNIVERSITY / MELBOURNE
2012 – 2014
As a sessional tutor in the School of Global, Urban and Social Studies, I taught undergraduate students in social science courses including public policy, political and social theory, comparative ethics and research methods. I assessed student work using academic judgment and as a senior tutor assisted in some cases with design and preparation of curriculum and assessment.
I was engaged as a research assistant on various projects including an ARC-funded public sector human rights audit; a study on third sector engagement with evidence-based policy; and a longitudinal study on case management skills in the human services sector. I conducted mixed-methods (primarily qualitative) data collection and analysis, including interviews and focus groups.
POLICY / RESEARCH INTERN
LAND TRANSPORT AUTHORITY / SINGAPORE
2012 – 2013 (3 month internship)
During the end-of-year semester break while at RMIT, I was engaged on a short-term policy and research assignment at the LTA during the early stages of the TravelSmart initiative to help ease congestion on Singapore's public transport network. I assisted with data collection and analysis, report writing and communication with stakeholders including the transport minister.
ADMINISTRATION AND CUSTOMER SERVICES
APPLE INC / MELBOURNE
2011 – 2012
I was the 'Genius Administrator' at the busy Chadstone store. This involved ensuring the smooth running of the hardware/software service department, including complaint handling and conflict resolution, parts and inventory management, and communication with colleagues, customers and management. Our small administration team was key in devising and implementing several procedural innovations to maximise accuracy, efficiency and customer satisfaction.
BUSINESS DEVELOPMENT MANAGER
ROBINA/VARSITY CHAMBER OF COMMERCE / GOLD COAST
2007 – 2008
X-Spot Mac Training / GOLD COAST
Sense Creative / Gold Coast
2004 – 2007
SALES AND CUSTOMER SERVICE
Various Retail / BRISBANE AND GOLD COAST
2000 – 2004
MA SOCIAL SCIENCE (POLICY AND HUMAN SERVICES)
RMIT UNIVERSITY / MELBOURNE (2013)
B Honours INTERNATIONAL STUDIES
RMIT UNIVERSITY / MELBOURNE (2014)
GAME DESIGN AND DEVELOPMENT
MICHIGAN STATE UNIVERSITY (2017)
PROJECT MANAGEMENT PRINCIPLES AND PRACTICES
UNIVERSITY OF CALIFORNIA, IRVINE (2015)
Teaching English as a Foreign Language CERTIFICATE
i-TO-i TEFL (2012)
CERTIFICATE IN BOOKKEEPING
MYOB AUSTRALIA (2006)
Relocation for Work
Auckland, New Zealand (JUL 2017 – Present)
BERLIN, GERMANY (Jan 2015 – Mar 2015)
SINGAPORE (Nov 2012 – Jan 2013)
SRI LANKA (Feb 2004 – Mar 2004)
Available upon request